{"id":14656,"date":"2026-08-24T11:25:57","date_gmt":"2026-08-24T09:25:57","guid":{"rendered":"https:\/\/skill-full.com\/?page_id=14656"},"modified":"2026-08-27T09:11:46","modified_gmt":"2026-08-27T07:11:46","slug":"de-vraag-achter-de-vraag","status":"publish","type":"page","link":"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/de-vraag-achter-de-vraag\/","title":{"rendered":"De vraag achter de vraag"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14656\" class=\"elementor elementor-14656\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d23edb e-flex e-con-boxed e-con e-parent\" data-id=\"9d23edb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0c4caf elementor-widget elementor-widget-spacer\" data-id=\"d0c4caf\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e7a367 e-flex e-con-boxed e-con e-parent\" data-id=\"2e7a367\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d9c5330 e-con-full e-flex e-con e-child\" data-id=\"d9c5330\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0c6ea4f e-con-full e-flex e-con e-child\" data-id=\"0c6ea4f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9875d05 elementor-widget elementor-widget-heading\" data-id=\"9875d05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">De vraag achter de vraag: onder een vage klacht de echte behoefte vinden<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7befe elementor-widget elementor-widget-text-editor\" data-id=\"2c7befe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>&#8220;Het werkt gewoon niet lekker.&#8221; Een klacht of zorg komt zelden compleet en helder binnen. Er zit bijna altijd iets \u00f3nder. Wie te snel naar een oplossing schiet, mist de echte behoefte en lost het verkeerde op. Leer hoe je de emotie erkent, doorvraagt en de vraag achter de vraag boven tafel krijgt.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aeb0caf e-con-full e-flex e-con e-child\" data-id=\"aeb0caf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32214ef elementor-widget elementor-widget-button\" data-id=\"32214ef\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/skill-full.com\/nl\/demo-pagina-voor-onze-producten-skillfull\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demo aanvragen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7219a31 elementor-widget elementor-widget-button\" data-id=\"7219a31\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#lees-meer\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lees verder<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc39c4d elementor-widget elementor-widget-text-editor\" data-id=\"cc39c4d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In te zetten voor je hele team \u00b7 in elke taal \u00b7 vrijblijvende demo<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b874697 e-con-full e-flex e-con e-child\" data-id=\"b874697\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59921e8 elementor-widget elementor-widget-image\" data-id=\"59921e8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/08\/vraag-achter-de-vraag.webp\" class=\"attachment-large size-large wp-image-14661\" alt=\"vraag achter de vraag\" srcset=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/08\/vraag-achter-de-vraag.webp 600w, https:\/\/skill-full.com\/wp-content\/uploads\/2026\/08\/vraag-achter-de-vraag-300x300.webp 300w, https:\/\/skill-full.com\/wp-content\/uploads\/2026\/08\/vraag-achter-de-vraag-150x150.webp 150w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02b93c4 e-flex e-con-boxed e-con e-parent\" data-id=\"02b93c4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43183ac elementor-widget elementor-widget-spacer\" data-id=\"43183ac\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44302ad e-flex e-con-boxed e-con e-parent\" data-id=\"44302ad\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4893d95 elementor-widget elementor-widget-spacer\" data-id=\"4893d95\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abbefd4 e-flex e-con-boxed e-con e-parent\" data-id=\"abbefd4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8da40f7 e-con-full e-flex e-con e-child\" data-id=\"8da40f7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c7f2de elementor-widget elementor-widget-text-editor\" data-id=\"6c7f2de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 id=\"lees-meer\"><strong>De eerste klacht is bijna nooit de echte klacht<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-031d5c0 elementor-widget elementor-widget-text-editor\" data-id=\"031d5c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Iemand komt met een klacht en jij schiet meteen in de oplossing. Logisch, want je wilt helpen. Maar een klacht is zelden wat hij op het eerste gezicht lijkt. Onder &#8220;het duurt te lang&#8221; zit misschien &#8220;ik voel me niet serieus genomen&#8221; en onder een vage zorg een concrete behoefte die nog niet is uitgesproken. Wie meteen de eerste klacht oplost, lost vaak het verkeerde op. En de ander blijft met een onvoldaan gevoel achter. De kunst is om eerst de emotie te erkennen en door te vragen tot je de echte behoefte te pakken hebt. En dat is te leren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b049288 e-con-full e-flex e-con e-child\" data-id=\"b049288\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca72126 elementor-widget elementor-widget-html\" data-id=\"ca72126\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.postpone { background: rgba(255,255,255,.04); border: 1px solid rgba(255,255,255,.1); border-radius: 16px; padding: 22px 22px 20px; }\n.postpone__head { display: flex; align-items: center; justify-content: space-between; font-family: 'Poppins', sans-serif; font-weight: 600; font-size: 12.5px; letter-spacing: .1em; text-transform: uppercase; color: #9C9B93; margin-bottom: 14px; }\n.postpone__head span:last-child { color: #6F6E67; letter-spacing: 0; text-transform: none; font-weight: 500; }\n.postpone__row { display: grid; grid-template-columns: 30px 1fr auto; align-items: center; gap: 12px; padding: 13px 14px; border-radius: 12px; background: rgba(255,255,255,.05); margin-bottom: 8px; }\n.postpone__row:last-child { margin-bottom: 0; }\n.postpone__row .d { font-family: 'Poppins', sans-serif; font-weight: 700; font-size: 11.5px; text-transform: uppercase; color: #9C9B93; }\n.postpone__row .t { font-size: 14.5px; color: #D6D5CE; }\n.postpone__row .m { font-size: 12.5px; font-family: 'Poppins', sans-serif; font-weight: 600; color: #8B8A82; white-space: nowrap; display: inline-flex; align-items: center; gap: 5px; }\n.postpone__row .m svg { width: 13px; height: 13px; }\n.postpone__row.is-now { background: rgba(241,82,27,.16); border: 1px solid rgba(241,82,27,.42); }\n.postpone__row.is-now .t { color: #fff; font-weight: 600; }\n.postpone__row.is-now .m { color: #FBC0A6; }\n.postpone__row.is-ghost { opacity: .38; }\n<\/style>\n<div class=\"postpone\">\n  <div class=\"postpone__head\">\n    <span>Jouw week<\/span>\n    <span>nog niet gedaan<\/span>\n  <\/div>\n  <div class=\"postpone__row\">\n    <span class=\"d\">ma<\/span>\n    <span class=\"t\">Vraag achter de vraag oefenen met Jennifer<\/span>\n    <span class=\"m\">verzet <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/span>\n  <\/div>\n  <div class=\"postpone__row\">\n    <span class=\"d\">di<\/span>\n    <span class=\"t\">Vraag achter de vraag oefenen met Jennifer<\/span>\n    <span class=\"m\">verzet <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/span>\n  <\/div>\n  <div class=\"postpone__row\">\n    <span class=\"d\">wo<\/span>\n    <span class=\"t\">Vraag achter de vraag oefenen met Jennifer<\/span>\n    <span class=\"m\">verzet <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/span>\n  <\/div>\n  <div class=\"postpone__row is-now\">\n    <span class=\"d\">do<\/span>\n    <span class=\"t\">Vraag achter de vraag oefenen met Jennifer<\/span>\n    <span class=\"m\">vandaag?<\/span>\n  <\/div>\n  <div class=\"postpone__row is-ghost\">\n    <span class=\"d\">vr<\/span>\n    <span class=\"t\">Vraag achter de vraag oefenen met Jennifer<\/span>\n    <span class=\"m\">\u2026<\/span>\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c04732d e-flex e-con-boxed e-con e-parent\" data-id=\"c04732d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-587abb6 elementor-widget elementor-widget-spacer\" data-id=\"587abb6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5b8779 e-flex e-con-boxed e-con e-parent\" data-id=\"f5b8779\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-51644bf e-con-full e-flex e-con e-child\" data-id=\"51644bf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9443b2b elementor-widget elementor-widget-spacer\" data-id=\"9443b2b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deb772e elementor-widget elementor-widget-text-editor\" data-id=\"deb772e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Zo achterhaal je de behoefte onder een klacht<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-603bdf6 elementor-widget elementor-widget-text-editor\" data-id=\"603bdf6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Onder een klacht zit een behoefte en die vind je alleen als je niet meteen in de oplossing schiet. In deze challenge oefen je dat met het klachtgesprekmodel (erkenning, analyse, oplossing): je erkent eerst de emotie, verdedigt jezelf of de organisatie niet, achterhaalt de feiten en de echte behoefte, verkent samen een oplossing en spreekt een concreet vervolg af.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93164d8 elementor-widget elementor-widget-spacer\" data-id=\"93164d8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e09ee4 e-con-full e-flex e-con e-child\" data-id=\"7e09ee4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24761b9 elementor-widget elementor-widget-text-editor\" data-id=\"24761b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>01. De setting: weet wat je rol is<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e47906 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0e47906\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-933c686 e-grid e-con-full e-con e-child\" data-id=\"933c686\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a819e86 elementor-position-left e-transform elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"a819e86\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/05\/number-1.png\" class=\"attachment-full size-full wp-image-13226\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Erken eerst de emotie<\/h3><p class=\"elementor-image-box-description\">Voordat je iets oplost, wil de ander zich gehoord voelen. Een klacht is een emotioneel moment, geen procedurele kwestie. Erken wat je hoort (\"ik snap dat dit vervelend voor je is\") voordat je naar de inhoud gaat.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ed7877 elementor-position-left e-transform elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"5ed7877\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/05\/two.png\" class=\"attachment-full size-full wp-image-13223\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Verdedig niet<\/h3><p class=\"elementor-image-box-description\">De reflex bij een klacht is uitleggen waarom het zo ging. Maar uitleg voelt als verdediging, en dan haakt de ander af. Houd je verantwoording even in en blijf bij wat de ander ervaart.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2635b7 elementor-position-left e-transform elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"d2635b7\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/05\/number-3.png\" class=\"attachment-full size-full wp-image-13220\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Achterhaal de feiten \u00e9n de behoefte (analyse)<\/h3><p class=\"elementor-image-box-description\">Vraag door tot je snapt wat er precies gebeurde \u00e9n wat de ander eigenlijk nodig heeft. \"Wat had je op dit moment het liefst gehad?\" brengt je vaak sneller bij de kern dan doorvragen op het probleem zelf.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72c49bb elementor-position-left e-transform elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"72c49bb\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/06\/number-4.png\" class=\"attachment-full size-full wp-image-13683\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Verken samen een oplossing en spreek vervolg af<\/h3><p class=\"elementor-image-box-description\">Bedenk de oplossing niet in je eentje, maar samen. Vraag wat de ander voor ogen heeft en sluit af met een concrete afspraak, zodat de klacht niet blijft hangen maar echt wordt opgelost.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b846d1 e-con-full e-flex e-con e-child\" data-id=\"4b846d1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91c4e27 elementor-widget elementor-widget-text-editor\" data-id=\"91c4e27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>02. De valkuilen die op de loer liggen<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5acf900 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5acf900\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-194df3d e-grid e-con-full e-con e-child\" data-id=\"194df3d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74742c7 e-transform elementor-widget elementor-widget-text-editor\" data-id=\"74742c7\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Je schiet meteen in de oplossing\n<\/h4>\nJe hoort de klacht en biedt direct een oplossing. Vaak voor het verkeerde probleem. Je oefent om eerst door te vragen naar de echte behoefte, voordat je iets oplost.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f45757d e-transform elementor-widget elementor-widget-text-editor\" data-id=\"f45757d\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Je gaat in de verdediging\n<\/h4>\nJe legt uit waarom het zo gelopen is en de ander voelt zich niet gehoord. Je oefent om de emotie te erkennen en je uitleg even in te houden.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f613bdc e-transform elementor-widget elementor-widget-text-editor\" data-id=\"f613bdc\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Je blijft aan de oppervlakte\n<\/h4>\nJe neemt de klacht letterlijk en mist wat eronder zit. Je oefent om door te vragen tot de vraag achter de vraag boven tafel komt.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f710bdf e-con-full e-flex e-con e-child\" data-id=\"f710bdf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6e8eea elementor-widget elementor-widget-text-editor\" data-id=\"c6e8eea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>03. Simpele dingen die werken<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c1c19 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"79c1c19\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-626e983 e-con-full e-flex e-con e-child\" data-id=\"626e983\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02c655c elementor-pagination-type-progressbar elementor-widget elementor-widget-n-carousel\" data-id=\"02c655c\" data-element_type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;aa70148&quot;},{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;98e5af9&quot;},{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;c484026&quot;},{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;256ca46&quot;}],&quot;pagination&quot;:&quot;progressbar&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carrousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 van 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4404e30 e-flex e-con-boxed e-con e-child\" data-id=\"4404e30\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a95eed elementor-widget elementor-widget-text-editor\" data-id=\"6a95eed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>De emotie erkennen\n\n<\/strong><\/br>\n&#8220;Ik hoor dat dit je echt dwarszit. Dat snap ik, laten we er even goed naar kijken.&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 van 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-638a0c3 e-flex e-con-boxed e-con e-child\" data-id=\"638a0c3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce2448 elementor-widget elementor-widget-text-editor\" data-id=\"1ce2448\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Doorvragen naar de behoefte\n\n<\/strong><\/br>\n\n&#8220;Wat zou voor jou het belangrijkste zijn dat we hier oplossen?&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 van 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f477c69 e-flex e-con-boxed e-con e-child\" data-id=\"f477c69\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-730da97 elementor-widget elementor-widget-text-editor\" data-id=\"730da97\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>De vraag achter de vraag zoeken\n<\/strong><\/br>\n&#8220;Je zegt dat het te lang duurt. Zit het &#8216;m vooral in de tijd, of in iets anders?&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"4\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 van 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75a9932 e-flex e-con-boxed e-con e-child\" data-id=\"75a9932\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e26be2 elementor-widget elementor-widget-text-editor\" data-id=\"3e26be2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Samen naar een oplossing\n<\/strong><\/br>\n\n&#8220;Wat zou voor jou een goede oplossing zijn? Dan kijk ik wat daarvan kan.&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f93bad1 e-flex e-con-boxed e-con e-parent\" data-id=\"f93bad1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8353d5 elementor-widget elementor-widget-spacer\" data-id=\"f8353d5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7dab9ec elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"7dab9ec\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1f4a19 elementor-widget elementor-widget-spacer\" data-id=\"b1f4a19\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2b5b5c e-flex e-con-boxed e-con e-parent\" data-id=\"c2b5b5c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c7274a0 e-con-full e-flex e-con e-child\" data-id=\"c7274a0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fb4c99 elementor-widget elementor-widget-text-editor\" data-id=\"2fb4c99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1 op 26<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efcbff8 elementor-widget elementor-widget-text-editor\" data-id=\"efcbff8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ontevreden mensen klaag \u00e9cht. De rest haakt stil af.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb7dab3 e-con-full e-flex e-con e-child\" data-id=\"cb7dab3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a445bd3 elementor-widget elementor-widget-text-editor\" data-id=\"a445bd3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uit onderzoek blijkt dat maar 1 op de 26 ontevreden klanten daadwerkelijk klaagt; de rest zegt niks en verdwijnt gewoon. Dat maakt elke klacht die je w\u00e9l hoort extra waardevol: het is een kans om te herstellen \u00e9n te leren. Maar dan moet je wel de \u00e9chte behoefte eronder vinden, in plaats van alleen de klacht aan de oppervlakte af te handelen.<\/p><p><em><strong>Bron<\/strong>: onderzoek Esteban Kolsky, breed aangehaald o.a. via SuperOffice.\u00a0<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfe6e4c elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"cfe6e4c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3408db8 elementor-widget elementor-widget-spacer\" data-id=\"3408db8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e15da5 e-flex e-con-boxed e-con e-parent\" data-id=\"5e15da5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc0a142 elementor-widget elementor-widget-spacer\" data-id=\"fc0a142\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca272df e-flex e-con-boxed e-con e-parent\" data-id=\"ca272df\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c961ee8 e-con-full e-flex e-con e-child\" data-id=\"c961ee8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9ca35a elementor-widget elementor-widget-text-editor\" data-id=\"d9ca35a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>HET TRAJECT<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb59c3f elementor-widget elementor-widget-text-editor\" data-id=\"bb59c3f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Situatie specifiek<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b630c5f elementor-widget elementor-widget-text-editor\" data-id=\"b630c5f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Er is geen vaste aanpak die voor iedereen hetzelfde is. De behoefte onder een klacht achterhalen is flu\u00efde en vraagt juist om maatwerk per situatie. Dat kan nu door middel van AI. De training begint met data uit de intake, zodat de trainer echt weet wat er bij jouw team speelt: bij welke klachten mensen meteen in de oplossing schieten, waar ze zich verdedigen en waar de echte behoefte onbesproken blijft. Vanaf daar worden de oefenscenario&#8217;s opgebouwd die deelnemers kunnen spelen met de AI avatars.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ab7f2c e-flex e-con-boxed e-con e-child\" data-id=\"4ab7f2c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ee9bb67 e-con-full e-flex e-con e-child\" data-id=\"ee9bb67\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8587881 elementor-widget elementor-widget-text-editor\" data-id=\"8587881\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Basistraject \u2022 3 maanden<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5f320c e-con-full e-flex e-con e-child\" data-id=\"b5f320c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-caa435e elementor-widget elementor-widget-text-editor\" data-id=\"caa435e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Add on \u2022 doorlopend oefenen<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfff8a1 e-con-full e-flex e-con e-child\" data-id=\"dfff8a1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a36adee e-con-full e-flex e-con e-child\" data-id=\"a36adee\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dd620f7 e-con-full e-flex e-con e-child\" data-id=\"dd620f7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3165eaf elementor-widget elementor-widget-text-editor\" data-id=\"3165eaf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Intake door onze AI-coach<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e437f65 elementor-widget elementor-widget-text-editor\" data-id=\"e437f65\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<em>Voorafgaand aan de training maak je kennis met Jennifer.<\/em>\n\nSamen met Jennifer verken je wat je in de training gaat aanpakken en wat je aan het eind wilt kunnen. Die uitkomst verschilt per persoon en bepaalt hoe jouw leerpad wordt ingericht. Daardoor weet de trainer al voordat jullie starten waar de nadruk voor jou moet liggen, zodat de training echt aansluit. En je maakt gelijk kennis met hoe het is om met een digitale coach te sparren ;).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a060776 elementor-widget elementor-widget-text-editor\" data-id=\"a060776\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJennifer past zich aan \u2022 jouw persoonlijke begeleider\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08c0a91 e-con-full e-flex e-con e-child\" data-id=\"08c0a91\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e82350 elementor-widget elementor-widget-html\" data-id=\"4e82350\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  :root {\n    --jaccent: #54B030;\n    --jaccent-700: #3C8420;\n    --font-display: 'Poppins', system-ui, sans-serif;\n    --font-body: 'Figtree', system-ui, sans-serif;\n  }\n  .jenchat { max-width: 100%; }\n  .jenhead {\n    display: flex; align-items: center; gap: 12px;\n    margin-bottom: 14px;\n  }\n  .jenhead__avatar {\n    width: 52px; height: 52px; border-radius: 50%;\n    object-fit: cover; flex: none;\n    border: 2px solid var(--jaccent);\n    background: rgba(255,255,255,.06);\n  }\n  .jenhead__meta { display: grid; gap: 2px; }\n  .jenhead__name {\n    font-family: var(--font-display); font-weight: 700;\n    font-size: 15px; color: #EDECE6; line-height: 1.1;\n  }\n  .jenhead__role {\n    font-family: var(--font-display); font-weight: 600;\n    font-size: 10.5px; letter-spacing: .05em; text-transform: uppercase;\n    color: var(--jaccent);\n    display: inline-flex; align-items: center; gap: 6px;\n  }\n  .jenhead__role::before {\n    content: \"\"; width: 7px; height: 7px; border-radius: 50%;\n    background: var(--jaccent); display: inline-block;\n  }\n  .ichat {\n    background: rgba(255,255,255,.04);\n    border: 1px solid rgba(255,255,255,.1);\n    border-radius: 16px; padding: 18px;\n    display: grid; gap: 12px;\n    max-height: 320px; overflow-y: auto;\n  }\n  .ichat .bub { max-width: 86%; padding: 12px 16px; border-radius: 16px; font-size: 15px; line-height: 1.45; }\n  .ichat .bub--coach { background: rgba(255,255,255,.1); color: #EDECE6; border-bottom-left-radius: 5px; justify-self: start; }\n  .ichat .bub--you { background: var(--jaccent); color: #fff; border-bottom-right-radius: 5px; justify-self: end; }\n  .ichat .who { font-family: var(--font-display); font-weight: 700; font-size: 10.5px; letter-spacing: .05em; text-transform: uppercase; opacity: .6; margin-bottom: 5px; display: block; }\n  .ichat .typing { display: inline-flex; gap: 4px; align-items: center; padding: 14px 16px; }\n  .ichat .typing i { width: 7px; height: 7px; border-radius: 50%; background: rgba(255,255,255,.5); }\n  @media (prefers-reduced-motion: no-preference) {\n    .ichat .typing i { animation: blink 1.4s infinite both; }\n    .ichat .typing i:nth-child(2) { animation-delay: .2s; }\n    .ichat .typing i:nth-child(3) { animation-delay: .4s; }\n  }\n  @keyframes blink { 0%, 60%, 100% { opacity: .3; } 30% { opacity: 1; } }\n  .jenform { display: flex; gap: 8px; margin-top: 14px; }\n  .jenform input {\n    flex: 1; min-width: 0;\n    background: rgba(255,255,255,.08);\n    border: 1px solid rgba(255,255,255,.14);\n    border-radius: 999px; padding: 11px 18px;\n    color: #fff; font-family: var(--font-body); font-size: 15px;\n  }\n  .jenform input::placeholder { color: #8B8A82; }\n  .jenform input:focus { outline: none; border-color: var(--jaccent); background: rgba(255,255,255,.12); }\n  .jenform button {\n    flex: none; width: 46px; border: 0; border-radius: 999px;\n    background: var(--jaccent); color: #fff; cursor: pointer;\n    display: grid; place-items: center; transition: background .15s ease;\n  }\n  .jenform button:hover { background: var(--jaccent-700); }\n  .jenform button svg { width: 19px; height: 19px; }\n  .jenhint { margin-top: 11px; font-size: 13px; color: #9C9B93; }\n  .jenhint a { color: #9FE07F; font-weight: 600; }\n<\/style>\n\n<div class=\"jenchat\">\n  <div class=\"jenhead\">\n    <img decoding=\"async\" class=\"jenhead__avatar\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/07\/p_f_jennifer_new.png\" alt=\"Jennifer, de AI-coach van SkillFull\" \/>\n    <div class=\"jenhead__meta\">\n      <span class=\"jenhead__name\">Jennifer<\/span>\n      <span class=\"jenhead__role\">Intake door onze AI-coach<\/span>\n    <\/div>\n  <\/div>\n  <div class=\"ichat\" id=\"jenLog3\">\n    <div class=\"bub bub--coach\">\n      <span class=\"who\">Jennifer<\/span>\n      Wat voor klacht of zorg krijg jij vaak te horen, waarvan je vermoedt dat er iets anders onder zit? Vertel kort waar het over gaat, dan bouwen we de oefening daaromheen.\n    <\/div>\n  <\/div>\n  <form class=\"jenform\" id=\"jenForm3\" autocomplete=\"off\" onsubmit=\"return false\">\n    <input id=\"jenInput3\" type=\"text\" placeholder=\"Typ je antwoord aan Jennifer\u2026\" aria-label=\"Je antwoord aan Jennifer\" \/>\n    <button type=\"submit\" aria-label=\"Versturen\">\n      <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg>\n    <\/button>\n  <\/form>\n<\/div>\n\n<script>\n(function () {\n  const form  = document.getElementById('jenForm3');\n  if (!form) return;\n  const log   = document.getElementById('jenLog3');\n  const input = document.getElementById('jenInput3');\n  const replies = [\n    \"Herkenbaar. En wat is je eerste neiging als je zo'n klacht hoort: schiet je meteen in een oplossing, of leg je uit hoe het zo gekomen is?\",\n    \"Goed dat je dat ziet. Dan oefenen we om eerst de emotie te erkennen en door te vragen naar wat er echt onder zit. Hoe zou je die behoefte kunnen achterhalen?\",\n    \"Sterk, zo kom je bij de vraag achter de vraag. Laten we het uitproberen. Ik speel iemand met een vage klacht waar iets anders onder zit, begin jij maar.\"\n  ];\n  let turn = 0, done = false;\n  function add(text, who) {\n    const b = document.createElement('div');\n    b.className = 'bub ' + (who === 'you' ? 'bub--you' : 'bub--coach');\n    const s = document.createElement('span');\n    s.className = 'who';\n    s.textContent = who === 'you' ? 'Jij' : 'Jennifer';\n    b.appendChild(s);\n    b.appendChild(document.createTextNode(text));\n    log.appendChild(b);\n    log.scrollTop = log.scrollHeight;\n  }\n  function typing(on) {\n    let t = log.querySelector('.typing');\n    if (on && !t) { t = document.createElement('div'); t.className = 'typing bub bub--coach'; t.innerHTML = '<i><\/i><i><\/i><i><\/i>'; log.appendChild(t); }\n    else if (!on && t) { t.remove(); }\n    log.scrollTop = log.scrollHeight;\n  }\n  form.addEventListener('submit', function (e) {\n    e.preventDefault();\n    const v = input.value.trim();\n    if (!v || done) return;\n    add(v, 'you'); input.value = ''; input.focus();\n    typing(true);\n    setTimeout(function () {\n      typing(false);\n      add(replies[turn], 'coach');\n      turn++;\n      if (turn >= replies.length) {\n        done = true;\n        input.disabled = true; input.placeholder = 'Klaar om te oefenen?';\n        const cta = document.createElement('div');\n        cta.className = 'jenhint';\n        cta.innerHTML = 'Zo voelt het in het echt. <a href=\"https:\/\/skill-full.com\/schedule-a-demo\/\">Plan een demo voor je team \\u2192<\/a>';\n        form.insertAdjacentElement('afterend', cta);\n      }\n    }, 1000);\n  });\n})();\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b9efa2 e-grid e-con-full e-con e-child\" data-id=\"0b9efa2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-614f9af elementor-flip-box--direction-right elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"614f9af\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tFASE 1: Bewustwording\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tJe ontdekt wanneer je te snel oplost of verdedigt.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tIn de intake kijken we hoe jij nu reageert op een klacht of zorg. Meteen oplossen, verdedigen of aan de oppervlakte blijven. Je stelt je leerdoel, oefent voor het eerst met TALKS en bespreekt met een coach wat voor jou het lastigst is.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-253eb31 elementor-flip-box--direction-right elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"253eb31\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tFASE 2: Oefenen\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tJe oefent het achterhalen van de behoefte.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tJe oefent met avatars die met een vage klacht of zorg komen, waar iets anders onder zit. Zo leer je niet \u00e9\u00e9n trucje, maar hoe je de emotie erkent en doorvraagt tot de echte behoefte, wat de ander ook zegt.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4f34db elementor-flip-box--direction-right elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"e4f34db\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tFASE 3: Toepassen\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tJe neemt het mee naar een echt gesprek.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tJe past het toe bij een klacht die echt speelt en kijkt terug op wat werkte. Waar vond je de behoefte eronder? Waar schoot je toch in de oplossing? Die inzichten vormen de basis voor je evaluatie.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a90022 elementor-flip-box--direction-right elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"6a90022\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tAdd-on \u00b7 Doorlopend: Blijven oefenen\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tOok daarna blijf je oefenen.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tMet een TALKS-abonnement blijf je oefenen met korte challenges rond luisteren, klachten en doorvragen. Handig bij een klantgesprek, een interne zorg of elk moment waarop de echte vraag onder de oppervlakte zit.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-426e408 e-con-full e-flex e-con e-child\" data-id=\"426e408\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbd649f elementor-widget elementor-widget-text-editor\" data-id=\"cbd649f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn drie dagen stonden we voor een fraudeteam van de Belastingdienst en voor een zaal studenten aan het Rotterdam Mainport Institute. Twee werelden, dezelfde reactie: waarom oefenen we dit soort gesprekken niet veel vaker?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5bfe42 elementor-widget elementor-widget-spacer\" data-id=\"e5bfe42\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6c24cc e-flex e-con-boxed e-con e-parent\" data-id=\"b6c24cc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-299f37f elementor-widget elementor-widget-spacer\" data-id=\"299f37f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-445226d e-flex e-con-boxed e-con e-parent\" data-id=\"445226d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d46894f e-con-full e-flex e-con e-child\" data-id=\"d46894f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36019a5 elementor-widget elementor-widget-text-editor\" data-id=\"36019a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Inzicht in ontwikkeling<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d43180 elementor-widget elementor-widget-text-editor\" data-id=\"1d43180\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Na elk gesprek krijg je een gestructureerd rapport, opgebouwd rond het gedragsmodel achter de training. Met persoonlijke tips zet je gericht je volgende stap in het achterhalen van de behoefte onder een klacht. Op teamniveau zie je hoe de groep zich ontwikkelt: waar mensen nog te snel oplossen, waar ze de behoefte al beter achterhalen en hoeveel de skill-score over de tijd is gegroeid. Zo baseer je je op wat er echt gebeurt, niet op een gevoel achteraf.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a32d6de elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"a32d6de\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/07\/checked-1.png\" class=\"attachment-full size-full wp-image-13762\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Halverwege duik je de diepte in!<\/h3><p class=\"elementor-image-box-description\">Oefenen met de avatar is de helft van het verhaal. Precies in het midden van het traject stap je uit de simulatie en kijk je samen met de trainer terug: waar vond je de behoefte onder de klacht, waar schoot je te snel in de oplossing en wat wil je de volgende keer anders doen? Die menselijke reflectie boven op het vele oefenen met AI is wat deze training onderscheidt.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb89730 e-con-full e-flex e-con e-child\" data-id=\"cb89730\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f9e495 elementor-widget elementor-widget-html\" data-id=\"7f9e495\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  :root {\n    --ink:        #16150F;\n    --ink-soft:   #54534B;\n    --ink-faint:  #8C8B82;\n    --green:      #54B030;\n    --green-700:  #3C8420;\n    --green-tint: #EDF7E8;\n    --green-line: #B8E0A8;\n    --purple:     #7B5EA7;\n    --line-soft:  #EFEDE4;\n    --cream-2:    #F0EEE4;\n    --r:          10px;\n    --r-lg:       16px;\n    --font-display: 'Poppins', system-ui, sans-serif;\n    --font-body:    'Figtree', system-ui, sans-serif;\n  }\n  .rubric {\n    background: #fff;\n    border: 1px solid var(--line-soft);\n    border-radius: var(--r-lg);\n    box-shadow: 0 4px 24px rgba(22,21,15,.08);\n    overflow: hidden;\n    max-width: 480px;\n    font-family: var(--font-body);\n  }\n  .rubric__bar { background: var(--ink); color: #fff; padding: 16px 22px; display: flex; align-items: center; gap: 11px; }\n  .rubric__bar .rdots { display: flex; gap: 6px; }\n  .rubric__bar .rdots i { width: 10px; height: 10px; border-radius: 50%; background: rgba(255,255,255,.22); display: block; }\n  .rubric__bar .ttl { font-family: var(--font-display); font-weight: 600; font-size: 13.5px; margin-left: 4px; }\n  .rubric__bar .dur { margin-left: auto; font-size: 11.5px; color: rgba(255,255,255,.55); }\n  .rubric__body { padding: clamp(20px, 3vw, 28px); }\n  .rubric__overview { font-size: 14px; color: var(--ink-soft); line-height: 1.55; padding-bottom: 16px; border-bottom: 1px solid var(--line-soft); }\n  .rubric__overview b { font-family: var(--font-display); color: var(--ink); font-weight: 600; }\n  .rrow { padding: 15px 0; border-bottom: 1px solid var(--line-soft); }\n  .rrow__top { display: flex; align-items: center; gap: 10px; }\n  .rdot { width: 11px; height: 11px; border-radius: 50%; flex: none; }\n  .rdot--g { background: var(--green); }\n  .rdot--p { background: var(--purple); }\n  .rrow__name { font-family: var(--font-display); font-weight: 700; font-size: 16px; }\n  .rstars { margin-left: auto; display: inline-flex; gap: 2px; font-size: 15px; }\n  .rstars .on { color: var(--green); }\n  .rstars .off { color: var(--line-soft); }\n  .rdelta { font-family: var(--font-display); font-weight: 700; font-size: 11px; color: var(--green-700); background: var(--green-tint); border-radius: 999px; padding: 2px 8px; }\n  .rdelta--flat { color: var(--ink-faint); background: var(--cream-2); }\n  .rrow__fb { font-size: 13.5px; color: var(--ink-soft); margin-top: 7px; line-height: 1.45; }\n  .rubric__levelup { margin-top: 16px; background: var(--green-tint); border: 1px solid var(--green-line); border-radius: var(--r); padding: 14px 16px; display: flex; gap: 12px; align-items: flex-start; }\n  .rubric__levelup .lu-ic { width: 28px; height: 28px; border-radius: 9px; flex: none; background: var(--green); color: #fff; display: grid; place-items: center; }\n  .rubric__levelup .lu-ic svg { width: 16px; height: 16px; }\n  .rubric__levelup b { font-family: var(--font-display); font-size: 12px; text-transform: uppercase; letter-spacing: .05em; color: var(--green-700); display: block; margin-bottom: 4px; }\n  .rubric__levelup p { font-size: 13.5px; color: var(--ink-soft); line-height: 1.45; }\n  .rubric__levelup em { font-style: italic; color: var(--ink); }\n<\/style>\n\n<div class=\"rubric\">\n  <div class=\"rubric__bar\">\n    <span class=\"rdots\"><i><\/i><i><\/i><i><\/i><\/span>\n    <span class=\"ttl\">Gespreksrapport \u00b7 Vraag achter de vraag<\/span>\n    <span class=\"dur\">02:28<\/span>\n  <\/div>\n  <div class=\"rubric__body\">\n    <p class=\"rubric__overview\">Je erkent de emotie <b>eerder<\/b> en schiet minder snel in een oplossing. Sterker dan je vorige gesprek op het achterhalen van de echte behoefte. De volgende stap: nog gerichter samen een oplossing verkennen en een vervolg afspreken.<\/p>\n\n    <div class=\"rrow\">\n      <div class=\"rrow__top\">\n        <span class=\"rdot rdot--g\"><\/span>\n        <span class=\"rrow__name\">Emotie erkennen<\/span>\n        <span class=\"rstars\"><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"off\">\u2605<\/span><\/span>\n        <span class=\"rdelta\">+1<\/span>\n      <\/div>\n      <p class=\"rrow__fb\">Je erkent wat de ander voelt, voordat je naar de inhoud gaat.<\/p>\n    <\/div>\n\n    <div class=\"rrow\">\n      <div class=\"rrow__top\">\n        <span class=\"rdot rdot--p\"><\/span>\n        <span class=\"rrow__name\">Niet verdedigen<\/span>\n        <span class=\"rstars\"><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"off\">\u2605<\/span><span class=\"off\">\u2605<\/span><\/span>\n        <span class=\"rdelta\">+1<\/span>\n      <\/div>\n      <p class=\"rrow__fb\">Je houdt je uitleg in en blijft bij wat de ander ervaart.<\/p>\n    <\/div>\n\n    <div class=\"rrow\">\n      <div class=\"rrow__top\">\n        <span class=\"rdot rdot--g\"><\/span>\n        <span class=\"rrow__name\">Behoefte achterhalen<\/span>\n        <span class=\"rstars\"><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"off\">\u2605<\/span><\/span>\n        <span class=\"rdelta rdelta--flat\">=<\/span>\n      <\/div>\n      <p class=\"rrow__fb\">Je vraagt door tot de vraag achter de vraag boven tafel komt.<\/p>\n    <\/div>\n\n    <div class=\"rrow\">\n      <div class=\"rrow__top\">\n        <span class=\"rdot rdot--p\"><\/span>\n        <span class=\"rrow__name\">Oplossing verkennen en vervolg afspreken<\/span>\n        <span class=\"rstars\"><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"off\">\u2605<\/span><span class=\"off\">\u2605<\/span><\/span>\n        <span class=\"rdelta\">+1<\/span>\n      <\/div>\n      <p class=\"rrow__fb\">Je zoekt samen naar een oplossing en legt een concreet vervolg vast.<\/p>\n    <\/div>\n\n    <div class=\"rubric__levelup\">\n      <span class=\"lu-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/span>\n      <div>\n        <b>Level Up \u00b7 Behoefte achterhalen<\/b>\n        <p>Zoek onder de klacht naar de echte behoefte. Bijvoorbeeld: <em>\"Wat zou voor jou het belangrijkste zijn dat we hier oplossen?\"<\/em><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfc64dd e-flex e-con-boxed e-con e-parent\" data-id=\"dfc64dd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-172203f elementor-widget elementor-widget-spacer\" data-id=\"172203f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb1fbbe e-flex e-con-boxed e-con e-parent\" data-id=\"cb1fbbe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed79e6c elementor-widget elementor-widget-spacer\" data-id=\"ed79e6c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80f8141 elementor-widget elementor-widget-text-editor\" data-id=\"80f8141\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Zet het in voor je team<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f444a86 e-con-full e-flex e-con e-child\" data-id=\"f444a86\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1f09c94 e-con-full e-transform e-flex e-con e-child\" data-id=\"1f09c94\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e36f251 elementor-widget elementor-widget-text-editor\" data-id=\"e36f251\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLeer meer, boek een demo\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18baeff elementor-widget elementor-widget-text-editor\" data-id=\"18baeff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn een korte demo laten we zien wat deze training uniek maakt en wat jouw organisatie ervan kan verwachten. Juist de combinatie van TALKS met deze gesprekstechnieken maakt leren volgbaar, met een ROI die beklijft.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d515b1 elementor-widget elementor-widget-button\" data-id=\"9d515b1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/skill-full.com\/nl\/demo-pagina-voor-onze-producten-skillfull\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Vraag een demo aan<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0966275 e-con-full e-transform e-flex e-con e-child\" data-id=\"0966275\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05d1828 elementor-widget elementor-widget-text-editor\" data-id=\"05d1828\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIedere situatie is uniek\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a34b82 elementor-widget elementor-widget-text-editor\" data-id=\"3a34b82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Liever eerst even overleggen? Vertel waar bij jullie taken te vaak blijven liggen of niemand het initiatief neemt, dan denken we mee over de scenario&#8217;s, de uitrol en de toepassingen. Zo weet je of het past voordat we starten, zodat opschalen daarna soepel en logisch verloopt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd00a3 elementor-widget elementor-widget-button\" data-id=\"2dd00a3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/skill-full.com\/nl\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Neem contact op<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-648fe00 e-flex e-con-boxed e-con e-parent\" data-id=\"648fe00\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c26c166 elementor-widget elementor-widget-spacer\" data-id=\"c26c166\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff5712c e-flex e-con-boxed e-con e-parent\" data-id=\"ff5712c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c698f6 elementor-widget elementor-widget-spacer\" data-id=\"5c698f6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-477ab3a e-flex e-con-boxed e-con e-parent\" data-id=\"477ab3a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-921bc9b e-con-full e-flex e-con e-child\" data-id=\"921bc9b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d6ac5f elementor-widget elementor-widget-heading\" data-id=\"8d6ac5f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Misschien twijfel je nog?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db890fb elementor-widget elementor-widget-text-editor\" data-id=\"db890fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voor wie dit voor een team of organisatie overweegt, \u00e9n voor wie zelf wil oefenen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-300b72d e-con-full e-flex e-con e-child\" data-id=\"300b72d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27fc610 elementor-widget elementor-widget-n-accordion\" data-id=\"27fc610\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4190\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-4190\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Kunnen we oefenscenario's richten op onze eigen situaties? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4190\" class=\"elementor-element elementor-element-3ce7483 e-con-full e-flex e-con e-child\" data-id=\"3ce7483\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8d8050 elementor-widget elementor-widget-text-editor\" data-id=\"d8d8050\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJa. De training start bij de klachten en zorgen die bij jullie spelen. Van een klantklacht tot een interne zorg die vaag wordt gebracht. Jennifer bouwt de oefening daaromheen, zodat mensen trainen op de situaties die ze echt tegenkomen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4191\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4191\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Reageert de avatar ook echt als iemand met een vage klacht? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4191\" class=\"elementor-element elementor-element-0dfe947 e-con-full e-flex e-con e-child\" data-id=\"0dfe947\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a336f5 elementor-widget elementor-widget-text-editor\" data-id=\"4a336f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ja. De avatar kan mopperen, emotioneel worden, vaag blijven of iets anders bedoelen dan hij zegt. Net als in het echt. Zo oefen je niet \u00e9\u00e9n trucje, maar leer je de emotie erkennen en doorvragen tot de echte behoefte, wat de ander ook doet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4192\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4192\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wat is het verschil met doorvragen of open vragen stellen? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4192\" class=\"elementor-element elementor-element-4bc6f53 e-con-full e-flex e-con e-child\" data-id=\"4bc6f53\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4ffc3c elementor-widget elementor-widget-text-editor\" data-id=\"d4ffc3c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die gaan over de techniek van luisteren en vragen in het algemeen. Deze challenge draait om een klacht of zorg: eerst de emotie erkennen, niet verdedigen en onder de klacht de echte behoefte vinden. Het model is er ook op gericht. Erkenning, analyse, oplossing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4193\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4193\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wat voegt de coach toe naast het oefenen met TALKS? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4193\" class=\"elementor-element elementor-element-acd01a9 e-con-full e-flex e-con e-child\" data-id=\"acd01a9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e7e93d elementor-widget elementor-widget-text-editor\" data-id=\"8e7e93d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDe avatar geeft onbeperkt ruimte om te oefenen; de coach helpt je zien waar je te snel oploste of je verdedigde zonder het door te hebben. Die reflectie maakt het verschil tussen weten hoe je de behoefte achterhaalt en het ook echt doen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4194\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4194\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Kunnen we dit uitrollen over meerdere teams en in verschillende talen? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4194\" class=\"elementor-element elementor-element-03a3c20 e-con-full e-flex e-con e-child\" data-id=\"03a3c20\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81cd487 elementor-widget elementor-widget-text-editor\" data-id=\"81cd487\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ja. Je kunt de training inzetten voor \u00e9\u00e9n team of voor de hele organisatie, in meerdere talen, met inzicht op groepsniveau. Zo zie je waar mensen de behoefte onder een klacht al beter vinden en waar het nog aandacht vraagt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4195\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4195\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Zien wij als organisatie wat er geoefend wordt? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4195\" class=\"elementor-element elementor-element-7560697 e-con-full e-flex e-con e-child\" data-id=\"7560697\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-429015f elementor-widget elementor-widget-text-editor\" data-id=\"429015f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOp groepsniveau krijg je inzicht in hoeveel scenario&#8217;s zijn doorlopen, hoe vaak er geoefend wordt en welke situaties het vaakst terugkomen, plus leerdata zoals skill-score en ontwikkeling over tijd. Geen vaag gevoel achteraf, maar een beeld van waar je team groeit.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7548e88 elementor-widget elementor-widget-spacer\" data-id=\"7548e88\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7a5180 e-flex e-con-boxed e-con e-parent\" data-id=\"a7a5180\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aec5c87 elementor-widget elementor-widget-spacer\" data-id=\"aec5c87\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72dcfc2 e-flex e-con-boxed e-con e-parent\" data-id=\"72dcfc2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f773b7c elementor-widget elementor-widget-spacer\" data-id=\"f773b7c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d196ce8 e-con-full e-flex e-con e-child\" data-id=\"d196ce8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e7f098 elementor-widget elementor-widget-text-editor\" data-id=\"5e7f098\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Welke gesprekken stelt je team uit?<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a501b2 elementor-widget elementor-widget-text-editor\" data-id=\"2a501b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDe behoefte onder een klacht achterhalen is er \u00e9\u00e9n van vele. Bekijk hieronder andere uitdagingen die je kunt oefenen met SkillFull.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53d86d1 e-con-full e-flex e-con e-child\" data-id=\"53d86d1\" data-element_type=\"container\">\n\t\t<div class=\"make-column-clickable-elementor elementor-element elementor-element-ccb79d4 e-con-full e-transform e-flex e-con e-child\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/doorvragen-bij-een-vraag-of-ontwijkend-antwoord\/\" data-column-clickable-blank=\"_self\" data-id=\"ccb79d4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7adfbfa elementor-widget elementor-widget-text-editor\" data-id=\"7adfbfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>LUISTEREN, SAMENVATTEN &amp; DOORVRAGEN<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3719709 elementor-widget elementor-widget-text-editor\" data-id=\"3719709\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Doorvragen<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c321801 elementor-widget elementor-widget-text-editor\" data-id=\"c321801\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJe team leert doorvragen bij een vaag of ontwijkend antwoord: samenvatten, doorvragen op het vage en aannames checken met LSD en OEN-vragen, tot de kern boven tafel komt.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6a166c elementor-widget elementor-widget-button\" data-id=\"f6a166c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/doorvragen-bij-een-vraag-of-ontwijkend-antwoord\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lees meer<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"make-column-clickable-elementor elementor-element elementor-element-52368eb e-con-full e-transform e-flex e-con e-child\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/rustig-blijven-onder-druk\/\" data-column-clickable-blank=\"_self\" data-id=\"52368eb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8376ee elementor-widget elementor-widget-text-editor\" data-id=\"d8376ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OMGAAN MET WEERSTAND &amp; EMOTIE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f183d4a elementor-widget elementor-widget-text-editor\" data-id=\"f183d4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Rustig blijven onder druk<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a5d381 elementor-widget elementor-widget-text-editor\" data-id=\"0a5d381\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJe team leert kalm blijven bij verwijten of scherpe reacties: de eigen reactie herkennen, het gesprek vertragen en een grens stellen met LSD, de-escalatie en grensstelling.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c17cf5 elementor-widget elementor-widget-button\" data-id=\"8c17cf5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/rustig-blijven-onder-druk\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lees meer<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"make-column-clickable-elementor elementor-element elementor-element-1415017 e-con-full e-transform e-flex e-con e-child\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/actief-luisteren\/\" data-column-clickable-blank=\"_self\" data-id=\"1415017\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c27742 elementor-widget elementor-widget-text-editor\" data-id=\"9c27742\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>LUISTEREN, SAMENVATTEN &amp; DOORVRAGEN<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18af1b4 elementor-widget elementor-widget-text-editor\" data-id=\"18af1b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Actief luisteren<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1807b35 elementor-widget elementor-widget-text-editor\" data-id=\"1807b35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJe team leert gestructureerd gesprekken voeren met LSD: eerst begrijpen, niet meteen invullen of oplossen, ook als iemand van de hak op de tak springt.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d493157 elementor-widget elementor-widget-button\" data-id=\"d493157\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/actief-luisteren\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lees meer<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-715e491 e-flex e-con-boxed e-con e-parent\" data-id=\"715e491\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ab8bd2 elementor-widget elementor-widget-spacer\" data-id=\"2ab8bd2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>De vraag achter de vraag: onder een vage klacht de echte behoefte vinden &#8220;Het werkt gewoon niet lekker.&#8221; Een klacht of zorg komt zelden compleet en helder binnen. Er zit bijna altijd iets \u00f3nder. Wie te snel naar een oplossing schiet, mist de echte behoefte en lost het verkeerde op. Leer hoe je de emotie [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":13783,"menu_order":36,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-14656","page","type-page","status-publish","hentry"],"focus_keyword":"","_links":{"self":[{"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/pages\/14656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/comments?post=14656"}],"version-history":[{"count":10,"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/pages\/14656\/revisions"}],"predecessor-version":[{"id":14811,"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/pages\/14656\/revisions\/14811"}],"up":[{"embeddable":true,"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/pages\/13783"}],"wp:attachment":[{"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/media?parent=14656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}