{"id":14603,"date":"2026-08-24T10:03:00","date_gmt":"2026-08-24T08:03:00","guid":{"rendered":"https:\/\/skill-full.com\/?page_id=14603"},"modified":"2026-08-27T08:48:59","modified_gmt":"2026-08-27T06:48:59","slug":"omgaan-met-defensief-gedrag-als-je-een-collega-feedback-geeft","status":"publish","type":"page","link":"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/omgaan-met-defensief-gedrag-als-je-een-collega-feedback-geeft\/","title":{"rendered":"Omgaan met defensief gedrag als je een collega feedback geeft"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14603\" class=\"elementor elementor-14603\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d23edb e-flex e-con-boxed e-con e-parent\" data-id=\"9d23edb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0c4caf elementor-widget elementor-widget-spacer\" data-id=\"d0c4caf\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e7a367 e-flex e-con-boxed e-con e-parent\" data-id=\"2e7a367\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d9c5330 e-con-full e-flex e-con e-child\" data-id=\"d9c5330\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0c6ea4f e-con-full e-flex e-con e-child\" data-id=\"0c6ea4f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9875d05 elementor-widget elementor-widget-heading\" data-id=\"9875d05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Omgaan met defensief gedrag als je een collega feedback geeft<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7befe elementor-widget elementor-widget-text-editor\" data-id=\"2c7befe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Je brengt iets rustig en goedbedoeld, maar je collega heeft het pantser al aan voordat je zin af is: excuses, tegenargumenten, de schuld terug. Dan blijft je feedback hangen en verandert er niks. Leer omgaan met dat defensieve gedrag, zodat je feedback landt in plaats van escaleert. Hieronder lees je hoe je dit aanpakt en hoe je dit kan oefenen samen met je teamleden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aeb0caf e-con-full e-flex e-con e-child\" data-id=\"aeb0caf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32214ef elementor-widget elementor-widget-button\" data-id=\"32214ef\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/skill-full.com\/nl\/demo-pagina-voor-onze-producten-skillfull\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demo aanvragen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7219a31 elementor-widget elementor-widget-button\" data-id=\"7219a31\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#lees-meer\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lees verder<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc39c4d elementor-widget elementor-widget-text-editor\" data-id=\"cc39c4d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In te zetten voor je hele team \u00b7 in elke taal \u00b7 vrijblijvende demo<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b874697 e-con-full e-flex e-con e-child\" data-id=\"b874697\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59921e8 elementor-widget elementor-widget-image\" data-id=\"59921e8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/08\/Omgaan-met-defensief-gedrag-als-je-een-collega-feedback-geeft\u200b.webp\" class=\"attachment-large size-large wp-image-14611\" alt=\"Omgaan met defensief gedrag als je een collega feedback geeft\u200b\" srcset=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/08\/Omgaan-met-defensief-gedrag-als-je-een-collega-feedback-geeft\u200b.webp 600w, https:\/\/skill-full.com\/wp-content\/uploads\/2026\/08\/Omgaan-met-defensief-gedrag-als-je-een-collega-feedback-geeft\u200b-300x300.webp 300w, https:\/\/skill-full.com\/wp-content\/uploads\/2026\/08\/Omgaan-met-defensief-gedrag-als-je-een-collega-feedback-geeft\u200b-150x150.webp 150w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02b93c4 e-flex e-con-boxed e-con e-parent\" data-id=\"02b93c4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43183ac elementor-widget elementor-widget-spacer\" data-id=\"43183ac\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44302ad e-flex e-con-boxed e-con e-parent\" data-id=\"44302ad\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4893d95 elementor-widget elementor-widget-spacer\" data-id=\"4893d95\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abbefd4 e-flex e-con-boxed e-con e-parent\" data-id=\"abbefd4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8da40f7 e-con-full e-flex e-con e-child\" data-id=\"8da40f7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c7f2de elementor-widget elementor-widget-text-editor\" data-id=\"6c7f2de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 id=\"lees-meer\"><strong>De verdediging zegt weinig over jouw feedback<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-031d5c0 elementor-widget elementor-widget-text-editor\" data-id=\"031d5c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Je brengt iets rustig en goedbedoeld en t\u00f3ch schiet je collega in de verdediging. Dat ligt zelden aan jou: het brein leest feedback als een bedreiging en zet automatisch de vecht-, vlucht- of bevriesstand aan. Excuses, tegenargumenten, de schuld terugleggen of juist dichtklappen. Het is een reflex, geen onwil. Het goede nieuws: je kunt leren feedback z\u00f3 te brengen dat die reflex minder snel aanslaat en rustig te blijven als hij t\u00f3ch aanslaat. En dat is precies wat je hier oefent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b049288 e-con-full e-flex e-con e-child\" data-id=\"b049288\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca72126 elementor-widget elementor-widget-html\" data-id=\"ca72126\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.postpone { background: rgba(255,255,255,.04); border: 1px solid rgba(255,255,255,.1); border-radius: 16px; padding: 22px 22px 20px; }\n.postpone__head { display: flex; align-items: center; justify-content: space-between; font-family: 'Poppins', sans-serif; font-weight: 600; font-size: 12.5px; letter-spacing: .1em; text-transform: uppercase; color: #9C9B93; margin-bottom: 14px; }\n.postpone__head span:last-child { color: #6F6E67; letter-spacing: 0; text-transform: none; font-weight: 500; }\n.postpone__row { display: grid; grid-template-columns: 30px 1fr auto; align-items: center; gap: 12px; padding: 13px 14px; border-radius: 12px; background: rgba(255,255,255,.05); margin-bottom: 8px; }\n.postpone__row:last-child { margin-bottom: 0; }\n.postpone__row .d { font-family: 'Poppins', sans-serif; font-weight: 700; font-size: 11.5px; text-transform: uppercase; color: #9C9B93; }\n.postpone__row .t { font-size: 14.5px; color: #D6D5CE; }\n.postpone__row .m { font-size: 12.5px; font-family: 'Poppins', sans-serif; font-weight: 600; color: #8B8A82; white-space: nowrap; display: inline-flex; align-items: center; gap: 5px; }\n.postpone__row .m svg { width: 13px; height: 13px; }\n.postpone__row.is-now { background: rgba(241,82,27,.16); border: 1px solid rgba(241,82,27,.42); }\n.postpone__row.is-now .t { color: #fff; font-weight: 600; }\n.postpone__row.is-now .m { color: #FBC0A6; }\n.postpone__row.is-ghost { opacity: .38; }\n<\/style>\n<div class=\"postpone\">\n  <div class=\"postpone__head\">\n    <span>Jouw week<\/span>\n    <span>nog niet gedaan<\/span>\n  <\/div>\n  <div class=\"postpone__row\">\n    <span class=\"d\">ma<\/span>\n    <span class=\"t\">Omgaan met defensief gedrag oefenen met Jennifer<\/span>\n    <span class=\"m\">verzet <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/span>\n  <\/div>\n  <div class=\"postpone__row\">\n    <span class=\"d\">di<\/span>\n    <span class=\"t\">Omgaan met defensief gedrag oefenen met Jennifer<\/span>\n    <span class=\"m\">verzet <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/span>\n  <\/div>\n  <div class=\"postpone__row\">\n    <span class=\"d\">wo<\/span>\n    <span class=\"t\">Omgaan met defensief gedrag oefenen met Jennifer<\/span>\n    <span class=\"m\">verzet <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/span>\n  <\/div>\n  <div class=\"postpone__row is-now\">\n    <span class=\"d\">do<\/span>\n    <span class=\"t\">Omgaan met defensief gedrag oefenen met Jennifer<\/span>\n    <span class=\"m\">vandaag?<\/span>\n  <\/div>\n  <div class=\"postpone__row is-ghost\">\n    <span class=\"d\">vr<\/span>\n    <span class=\"t\">Omgaan met defensief gedrag oefenen met Jennifer<\/span>\n    <span class=\"m\">\u2026<\/span>\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c04732d e-flex e-con-boxed e-con e-parent\" data-id=\"c04732d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-587abb6 elementor-widget elementor-widget-spacer\" data-id=\"587abb6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5b8779 e-flex e-con-boxed e-con e-parent\" data-id=\"f5b8779\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-51644bf e-con-full e-flex e-con e-child\" data-id=\"51644bf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9443b2b elementor-widget elementor-widget-spacer\" data-id=\"9443b2b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deb772e elementor-widget elementor-widget-text-editor\" data-id=\"deb772e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Zo ga je om met een collega die defensief reageert<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-603bdf6 elementor-widget elementor-widget-text-editor\" data-id=\"603bdf6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Omgaan met defensief gedrag begint bij hoe je je feedback brengt. In deze challenge oefen je dat met het 4G\/SBI-model en feedforward: je benoemt het gedrag concreet, bespreekt het effect en houdt je oordeel erbuiten. Precies de dingen die de verdediging niet triggeren. En als de ander t\u00f3ch in de weerstand schiet, leer je rustig blijven, de reactie uitvragen en het gesprek terugbrengen naar iets vooruitgerichts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93164d8 elementor-widget elementor-widget-spacer\" data-id=\"93164d8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e09ee4 e-con-full e-flex e-con e-child\" data-id=\"7e09ee4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24761b9 elementor-widget elementor-widget-text-editor\" data-id=\"24761b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>01. De setting: weet wat je rol is<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e47906 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0e47906\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-933c686 e-grid e-con-full e-con e-child\" data-id=\"933c686\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a819e86 elementor-position-left e-transform elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"a819e86\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/05\/number-1.png\" class=\"attachment-full size-full wp-image-13226\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Benoem gedrag concreet, geen oordeel<\/h3><p class=\"elementor-image-box-description\">Niets triggert de verdediging sneller dan een oordeel. \"Je bent onge\u00efnteresseerd\" is een aanval; \"de laatste drie overleggen zat je op je telefoon\" is een feit. Bij feiten valt weinig te verdedigen, bij een etiket alles.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ed7877 elementor-position-left e-transform elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"5ed7877\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/05\/two.png\" class=\"attachment-full size-full wp-image-13223\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Bespreek het effect, niet de persoon (SBI)<\/h3><p class=\"elementor-image-box-description\">Leg uit wat het gedrag doet voor jou, het werk en het team. Zo blijft het gesprek bij de situatie en het effect, en niet bij wie de ander is. Precies dat voorkomt dat de ander zich aangevallen voelt en in de verdediging schiet.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2635b7 elementor-position-left e-transform elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"d2635b7\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/05\/number-3.png\" class=\"attachment-full size-full wp-image-13220\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Herken de verdediging en ga er niet in mee<\/h3><p class=\"elementor-image-box-description\">Schiet je collega toch in de verdediging met excuses of een tegenaanval, \"ja maar\". Ga er dan niet tegenin. Erken de reactie (\"ik snap dat dit even schrikken is\") en blijf rustig bij je punt. Meegaan in het gevecht is precies wat het gesprek laat ontsporen.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72c49bb elementor-position-left e-transform elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"72c49bb\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/06\/number-4.png\" class=\"attachment-full size-full wp-image-13683\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Vraag de reactie uit en kijk vooruit (feedforward)<\/h3><p class=\"elementor-image-box-description\">Geef de ander ruimte: \"hoe kijk jij ernaar?\" Vaak zakt de verdediging als iemand zich gehoord voelt. Sluit af met een blik vooruit \u2014 wat kan de volgende keer anders \u2014 in plaats van te blijven hangen in wat er misging.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b846d1 e-con-full e-flex e-con e-child\" data-id=\"4b846d1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91c4e27 elementor-widget elementor-widget-text-editor\" data-id=\"91c4e27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>02. De valkuilen die op de loer liggen<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5acf900 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5acf900\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-194df3d e-grid e-con-full e-con e-child\" data-id=\"194df3d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74742c7 e-transform elementor-widget elementor-widget-text-editor\" data-id=\"74742c7\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Je gaat mee in de verdediging\n<\/h4>\nDe ander geeft tegengas en voor je het weet zit je in een welles-nietes. Je oefent om de reactie te erkennen en rustig bij je punt te blijven, zonder in het gevecht te stappen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f45757d e-transform elementor-widget elementor-widget-text-editor\" data-id=\"f45757d\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Je verpakt het zo zacht dat het niet aankomt\n<\/h4>\nUit angst voor de verdediging nuanceer je zo veel dat de boodschap verdwijnt. Je oefent om vriendelijk \u00e9n duidelijk te zijn, zodat je feedback landt zonder aan te vallen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f613bdc e-transform elementor-widget elementor-widget-text-editor\" data-id=\"f613bdc\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Je maakt er een oordeel van\n<\/h4>\nUit frustratie schiet je in &#8220;je doet ook altijd\u2026&#8221;. Precies dat triggert de verdediging. Je oefent om bij het concrete gedrag te blijven, zodat er weinig te verdedigen valt.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f710bdf e-con-full e-flex e-con e-child\" data-id=\"f710bdf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6e8eea elementor-widget elementor-widget-text-editor\" data-id=\"c6e8eea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>03. Simpele dingen die werken<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c1c19 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"79c1c19\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-626e983 e-con-full e-flex e-con e-child\" data-id=\"626e983\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02c655c elementor-pagination-type-progressbar elementor-widget elementor-widget-n-carousel\" data-id=\"02c655c\" data-element_type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;aa70148&quot;},{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;98e5af9&quot;},{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;c484026&quot;},{&quot;slide_title&quot;:&quot;Slide #1&quot;,&quot;_id&quot;:&quot;256ca46&quot;}],&quot;pagination&quot;:&quot;progressbar&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carrousel\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 van 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4404e30 e-flex e-con-boxed e-con e-child\" data-id=\"4404e30\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a95eed elementor-widget elementor-widget-text-editor\" data-id=\"6a95eed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Concreet en zonder oordeel benoemen\n<\/strong><\/br>&#8220;Ik wil iets met je delen. De laatste twee keer kwam het verslag na de afgesproken datum binnen.&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 van 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-638a0c3 e-flex e-con-boxed e-con e-child\" data-id=\"638a0c3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce2448 elementor-widget elementor-widget-text-editor\" data-id=\"1ce2448\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Het effect duidelijk maken<\/strong><\/br>\n&#8220;Daardoor moest het team wachten met de volgende stap, en dat gaf gedoe in de planning.&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 van 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f477c69 e-flex e-con-boxed e-con e-child\" data-id=\"f477c69\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-730da97 elementor-widget elementor-widget-text-editor\" data-id=\"730da97\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>De verdediging erkennen, niet bevechten\n\n<\/strong><\/br>\n&#8220;Ik merk dat dit je overvalt. Dat snap ik. Ik wil vooral even samen kijken hoe het komt.&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"4\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 van 4\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75a9932 e-flex e-con-boxed e-con e-child\" data-id=\"75a9932\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e26be2 elementor-widget elementor-widget-text-editor\" data-id=\"3e26be2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Ruimte geven en vooruitkijken\n<\/strong><\/br>&#8220;Hoe kijk jij ernaar? En wat zou helpen om het de volgende keer w\u00e9l op tijd te krijgen?&#8221;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f93bad1 e-flex e-con-boxed e-con e-parent\" data-id=\"f93bad1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8353d5 elementor-widget elementor-widget-spacer\" data-id=\"f8353d5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7dab9ec elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"7dab9ec\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1f4a19 elementor-widget elementor-widget-spacer\" data-id=\"b1f4a19\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2b5b5c e-flex e-con-boxed e-con e-parent\" data-id=\"c2b5b5c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c7274a0 e-con-full e-flex e-con e-child\" data-id=\"c7274a0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fb4c99 elementor-widget elementor-widget-text-editor\" data-id=\"2fb4c99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t38%\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efcbff8 elementor-widget elementor-widget-text-editor\" data-id=\"efcbff8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tvan de feedback pakt juist negatief uit\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb7dab3 e-con-full e-flex e-con e-child\" data-id=\"cb7dab3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a445bd3 elementor-widget elementor-widget-text-editor\" data-id=\"a445bd3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uit een veelaangehaalde meta-analyse blijkt dat feedback in 38% van de gevallen juist negatief uitpakt. De prestaties gaan achteruit in plaats van vooruit. Een van de grootste oorzaken is defensiviteit: als feedback als aanval binnenkomt schiet de ander in de verdediging en gaat de boodschap verloren. Precies daarom is het zo belangrijk om feedback zo te brengen dat die reflex niet onnodig aanslaat.<\/p><p><em><strong>Bron<\/strong>: meta-analyse Kluger &amp; DeNisi, 1996, breed aangehaald o.a. via Vernieuwenderwijs.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfe6e4c elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"cfe6e4c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3408db8 elementor-widget elementor-widget-spacer\" data-id=\"3408db8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e15da5 e-flex e-con-boxed e-con e-parent\" data-id=\"5e15da5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc0a142 elementor-widget elementor-widget-spacer\" data-id=\"fc0a142\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca272df e-flex e-con-boxed e-con e-parent\" data-id=\"ca272df\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c961ee8 e-con-full e-flex e-con e-child\" data-id=\"c961ee8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9ca35a elementor-widget elementor-widget-text-editor\" data-id=\"d9ca35a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>HET TRAJECT<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb59c3f elementor-widget elementor-widget-text-editor\" data-id=\"bb59c3f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Situatie specifiek<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b630c5f elementor-widget elementor-widget-text-editor\" data-id=\"b630c5f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Er is geen vaste aanpak die voor iedereen hetzelfde is. Omgaan met defensief gedrag is flu\u00efde en vraagt juist om maatwerk per situatie. Dat kan nu door middel van AI. De training begint met data uit de intake, zodat de trainer echt weet wat er bij jouw team speelt: bij welke collega&#8217;s de verdediging snel opkomt, waar mensen meegaan in het gevecht en waar feedback blijft liggen uit angst voor de reactie. Vanaf daar worden de oefenscenario&#8217;s opgebouwd die deelnemers kunnen spelen met de AI avatars.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ab7f2c e-flex e-con-boxed e-con e-child\" data-id=\"4ab7f2c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ee9bb67 e-con-full e-flex e-con e-child\" data-id=\"ee9bb67\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8587881 elementor-widget elementor-widget-text-editor\" data-id=\"8587881\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Basistraject \u2022 3 maanden<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5f320c e-con-full e-flex e-con e-child\" data-id=\"b5f320c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-caa435e elementor-widget elementor-widget-text-editor\" data-id=\"caa435e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Add on \u2022 doorlopend oefenen<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfff8a1 e-con-full e-flex e-con e-child\" data-id=\"dfff8a1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a36adee e-con-full e-flex e-con e-child\" data-id=\"a36adee\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dd620f7 e-con-full e-flex e-con e-child\" data-id=\"dd620f7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3165eaf elementor-widget elementor-widget-text-editor\" data-id=\"3165eaf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Intake door onze AI-coach<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e437f65 elementor-widget elementor-widget-text-editor\" data-id=\"e437f65\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<em>Voorafgaand aan de training maak je kennis met Jennifer.<\/em>\n\nSamen met Jennifer verken je wat je in de training gaat aanpakken en wat je aan het eind wilt kunnen. Die uitkomst verschilt per persoon en bepaalt hoe jouw leerpad wordt ingericht. Daardoor weet de trainer al voordat jullie starten waar de nadruk voor jou moet liggen, zodat de training echt aansluit. En je maakt gelijk kennis met hoe het is om met een digitale coach te sparren ;).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a060776 elementor-widget elementor-widget-text-editor\" data-id=\"a060776\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJennifer past zich aan \u2022 jouw persoonlijke begeleider\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08c0a91 e-con-full e-flex e-con e-child\" data-id=\"08c0a91\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e82350 elementor-widget elementor-widget-html\" data-id=\"4e82350\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  :root {\n    --jaccent: #54B030;\n    --jaccent-700: #3C8420;\n    --font-display: 'Poppins', system-ui, sans-serif;\n    --font-body: 'Figtree', system-ui, sans-serif;\n  }\n  .jenchat { max-width: 100%; }\n  .jenhead {\n    display: flex; align-items: center; gap: 12px;\n    margin-bottom: 14px;\n  }\n  .jenhead__avatar {\n    width: 52px; height: 52px; border-radius: 50%;\n    object-fit: cover; flex: none;\n    border: 2px solid var(--jaccent);\n    background: rgba(255,255,255,.06);\n  }\n  .jenhead__meta { display: grid; gap: 2px; }\n  .jenhead__name {\n    font-family: var(--font-display); font-weight: 700;\n    font-size: 15px; color: #EDECE6; line-height: 1.1;\n  }\n  .jenhead__role {\n    font-family: var(--font-display); font-weight: 600;\n    font-size: 10.5px; letter-spacing: .05em; text-transform: uppercase;\n    color: var(--jaccent);\n    display: inline-flex; align-items: center; gap: 6px;\n  }\n  .jenhead__role::before {\n    content: \"\"; width: 7px; height: 7px; border-radius: 50%;\n    background: var(--jaccent); display: inline-block;\n  }\n  .ichat {\n    background: rgba(255,255,255,.04);\n    border: 1px solid rgba(255,255,255,.1);\n    border-radius: 16px; padding: 18px;\n    display: grid; gap: 12px;\n    max-height: 320px; overflow-y: auto;\n  }\n  .ichat .bub { max-width: 86%; padding: 12px 16px; border-radius: 16px; font-size: 15px; line-height: 1.45; }\n  .ichat .bub--coach { background: rgba(255,255,255,.1); color: #EDECE6; border-bottom-left-radius: 5px; justify-self: start; }\n  .ichat .bub--you { background: var(--jaccent); color: #fff; border-bottom-right-radius: 5px; justify-self: end; }\n  .ichat .who { font-family: var(--font-display); font-weight: 700; font-size: 10.5px; letter-spacing: .05em; text-transform: uppercase; opacity: .6; margin-bottom: 5px; display: block; }\n  .ichat .typing { display: inline-flex; gap: 4px; align-items: center; padding: 14px 16px; }\n  .ichat .typing i { width: 7px; height: 7px; border-radius: 50%; background: rgba(255,255,255,.5); }\n  @media (prefers-reduced-motion: no-preference) {\n    .ichat .typing i { animation: blink 1.4s infinite both; }\n    .ichat .typing i:nth-child(2) { animation-delay: .2s; }\n    .ichat .typing i:nth-child(3) { animation-delay: .4s; }\n  }\n  @keyframes blink { 0%, 60%, 100% { opacity: .3; } 30% { opacity: 1; } }\n  .jenform { display: flex; gap: 8px; margin-top: 14px; }\n  .jenform input {\n    flex: 1; min-width: 0;\n    background: rgba(255,255,255,.08);\n    border: 1px solid rgba(255,255,255,.14);\n    border-radius: 999px; padding: 11px 18px;\n    color: #fff; font-family: var(--font-body); font-size: 15px;\n  }\n  .jenform input::placeholder { color: #8B8A82; }\n  .jenform input:focus { outline: none; border-color: var(--jaccent); background: rgba(255,255,255,.12); }\n  .jenform button {\n    flex: none; width: 46px; border: 0; border-radius: 999px;\n    background: var(--jaccent); color: #fff; cursor: pointer;\n    display: grid; place-items: center; transition: background .15s ease;\n  }\n  .jenform button:hover { background: var(--jaccent-700); }\n  .jenform button svg { width: 19px; height: 19px; }\n  .jenhint { margin-top: 11px; font-size: 13px; color: #9C9B93; }\n  .jenhint a { color: #9FE07F; font-weight: 600; }\n<\/style>\n\n<div class=\"jenchat\">\n  <div class=\"jenhead\">\n    <img decoding=\"async\" class=\"jenhead__avatar\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/07\/p_f_jennifer_new.png\" alt=\"Jennifer, de AI-coach van SkillFull\" \/>\n    <div class=\"jenhead__meta\">\n      <span class=\"jenhead__name\">Jennifer<\/span>\n      <span class=\"jenhead__role\">Intake door onze AI-coach<\/span>\n    <\/div>\n  <\/div>\n  <div class=\"ichat\" id=\"jenLog3\">\n    <div class=\"bub bub--coach\">\n      <span class=\"who\">Jennifer<\/span>\n      Welke collega wil je feedback geven, maar schiet snel in de verdediging? Vertel kort waar het over gaat, dan bouwen we de oefening daaromheen.\n    <\/div>\n  <\/div>\n  <form class=\"jenform\" id=\"jenForm3\" autocomplete=\"off\" onsubmit=\"return false\">\n    <input id=\"jenInput3\" type=\"text\" placeholder=\"Typ je antwoord aan Jennifer\u2026\" aria-label=\"Je antwoord aan Jennifer\" \/>\n    <button type=\"submit\" aria-label=\"Versturen\">\n      <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg>\n    <\/button>\n  <\/form>\n<\/div>\n\n<script>\n(function () {\n  const form  = document.getElementById('jenForm3');\n  if (!form) return;\n  const log   = document.getElementById('jenLog3');\n  const input = document.getElementById('jenInput3');\n  const replies = [\n    \"Herkenbaar. En wat doet die collega dan meestal: geeft hij tegengas, legt hij de schuld terug, of valt hij juist stil?\",\n    \"Goed dat je dat ziet. Dan oefenen we om het gedrag concreet en zonder oordeel te benoemen, zodat de verdediging niet onnodig aangaat. Hoe zou je het gesprek kunnen openen?\",\n    \"Sterk, zo geef je weinig om tegen te verdedigen. Laten we het uitproberen. Ik speel de collega die meteen in de verdediging schiet, begin jij maar.\"\n  ];\n  let turn = 0, done = false;\n  function add(text, who) {\n    const b = document.createElement('div');\n    b.className = 'bub ' + (who === 'you' ? 'bub--you' : 'bub--coach');\n    const s = document.createElement('span');\n    s.className = 'who';\n    s.textContent = who === 'you' ? 'Jij' : 'Jennifer';\n    b.appendChild(s);\n    b.appendChild(document.createTextNode(text));\n    log.appendChild(b);\n    log.scrollTop = log.scrollHeight;\n  }\n  function typing(on) {\n    let t = log.querySelector('.typing');\n    if (on && !t) { t = document.createElement('div'); t.className = 'typing bub bub--coach'; t.innerHTML = '<i><\/i><i><\/i><i><\/i>'; log.appendChild(t); }\n    else if (!on && t) { t.remove(); }\n    log.scrollTop\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b9efa2 e-grid e-con-full e-con e-child\" data-id=\"0b9efa2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-614f9af elementor-flip-box--direction-right elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"614f9af\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tFASE 1: Bewustwording\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tJe ontdekt wat de verdediging bij de ander triggert.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tIn de intake kijken we hoe jij nu feedback geeft en wanneer de ander in de verdediging schiet. Een oordeel dat erin sluipt, een verkeerd moment of meegaan in het gevecht. Je stelt je leerdoel, oefent voor het eerst met TALKS en bespreekt met een coach wat voor jou het lastigst is.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-253eb31 elementor-flip-box--direction-right elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"253eb31\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tFASE 2: Oefenen\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tJe oefent met uiteenlopende reacties.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tJe oefent met avatars die verschillend in de verdediging schieten: de een geeft tegengas, de ander legt de schuld terug, weer een ander valt stil. Zo leer je niet \u00e9\u00e9n perfect gesprek, maar hoe je rustig blijft en je feedback laat landen. Wat de ander ook doet.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4f34db elementor-flip-box--direction-right elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"e4f34db\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tFASE 3: Toepassen\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tJe neemt het mee naar een echt gesprek.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tJe geeft de feedback die echt speelt en kijkt terug op wat werkte. Waar bleef je rustig? Waar ging je toch mee in de verdediging? Die inzichten vormen de basis voor je evaluatie.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a90022 elementor-flip-box--direction-right elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"6a90022\" data-element_type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper elementor-view-default\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tAdd-on \u00b7 Doorlopend: Blijven oefenen\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tOok daarna blijf je oefenen.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tMet een TALKS-abonnement blijf je oefenen met korte challenges rond feedback geven, vragen en ontvangen. Handig wanneer er weer een gesprek aankomt waarvan je weet dat het gevoelig ligt.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-426e408 e-con-full e-flex e-con e-child\" data-id=\"426e408\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbd649f elementor-widget elementor-widget-text-editor\" data-id=\"cbd649f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn drie dagen stonden we voor een fraudeteam van de Belastingdienst en voor een zaal studenten aan het Rotterdam Mainport Institute. Twee werelden, dezelfde reactie: waarom oefenen we dit soort gesprekken niet veel vaker?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5bfe42 elementor-widget elementor-widget-spacer\" data-id=\"e5bfe42\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6c24cc e-flex e-con-boxed e-con e-parent\" data-id=\"b6c24cc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-299f37f elementor-widget elementor-widget-spacer\" data-id=\"299f37f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-445226d e-flex e-con-boxed e-con e-parent\" data-id=\"445226d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d46894f e-con-full e-flex e-con e-child\" data-id=\"d46894f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36019a5 elementor-widget elementor-widget-text-editor\" data-id=\"36019a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Inzicht in ontwikkeling<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d43180 elementor-widget elementor-widget-text-editor\" data-id=\"1d43180\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Na elk gesprek krijg je een gestructureerd rapport, opgebouwd rond het gedragsmodel achter de training. Met persoonlijke tips zet je gericht je volgende stap in het geven van feedback die landt, ook bij een defensieve collega. Op teamniveau zie je hoe de groep zich ontwikkelt: waar mensen nog meegaan in de verdediging, waar ze al rustiger en concreter worden en hoeveel de skill-score over de tijd is gegroeid. Zo baseer je je op wat er echt gebeurt, niet op een gevoel achteraf.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a32d6de elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"a32d6de\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/skill-full.com\/wp-content\/uploads\/2026\/07\/checked-1.png\" class=\"attachment-full size-full wp-image-13762\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Halverwege duik je de diepte in!<\/h3><p class=\"elementor-image-box-description\">Oefenen met de avatar is de helft van het verhaal. Precies in het midden van het traject stap je uit de simulatie en kijk je samen met de trainer terug: waar bleef je rustig, waar ging je mee in de verdediging en wat wil je de volgende keer anders doen? Die menselijke reflectie boven op het vele oefenen met AI is wat deze training onderscheidt.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb89730 e-con-full e-flex e-con e-child\" data-id=\"cb89730\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f9e495 elementor-widget elementor-widget-html\" data-id=\"7f9e495\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  :root {\n    --ink:        #16150F;\n    --ink-soft:   #54534B;\n    --ink-faint:  #8C8B82;\n    --green:      #54B030;\n    --green-700:  #3C8420;\n    --green-tint: #EDF7E8;\n    --green-line: #B8E0A8;\n    --purple:     #7B5EA7;\n    --line-soft:  #EFEDE4;\n    --cream-2:    #F0EEE4;\n    --r:          10px;\n    --r-lg:       16px;\n    --font-display: 'Poppins', system-ui, sans-serif;\n    --font-body:    'Figtree', system-ui, sans-serif;\n  }\n  .rubric {\n    background: #fff;\n    border: 1px solid var(--line-soft);\n    border-radius: var(--r-lg);\n    box-shadow: 0 4px 24px rgba(22,21,15,.08);\n    overflow: hidden;\n    max-width: 480px;\n    font-family: var(--font-body);\n  }\n  .rubric__bar { background: var(--ink); color: #fff; padding: 16px 22px; display: flex; align-items: center; gap: 11px; }\n  .rubric__bar .rdots { display: flex; gap: 6px; }\n  .rubric__bar .rdots i { width: 10px; height: 10px; border-radius: 50%; background: rgba(255,255,255,.22); display: block; }\n  .rubric__bar .ttl { font-family: var(--font-display); font-weight: 600; font-size: 13.5px; margin-left: 4px; }\n  .rubric__bar .dur { margin-left: auto; font-size: 11.5px; color: rgba(255,255,255,.55); }\n  .rubric__body { padding: clamp(20px, 3vw, 28px); }\n  .rubric__overview { font-size: 14px; color: var(--ink-soft); line-height: 1.55; padding-bottom: 16px; border-bottom: 1px solid var(--line-soft); }\n  .rubric__overview b { font-family: var(--font-display); color: var(--ink); font-weight: 600; }\n  .rrow { padding: 15px 0; border-bottom: 1px solid var(--line-soft); }\n  .rrow__top { display: flex; align-items: center; gap: 10px; }\n  .rdot { width: 11px; height: 11px; border-radius: 50%; flex: none; }\n  .rdot--g { background: var(--green); }\n  .rdot--p { background: var(--purple); }\n  .rrow__name { font-family: var(--font-display); font-weight: 700; font-size: 16px; }\n  .rstars { margin-left: auto; display: inline-flex; gap: 2px; font-size: 15px; }\n  .rstars .on { color: var(--green); }\n  .rstars .off { color: var(--line-soft); }\n  .rdelta { font-family: var(--font-display); font-weight: 700; font-size: 11px; color: var(--green-700); background: var(--green-tint); border-radius: 999px; padding: 2px 8px; }\n  .rdelta--flat { color: var(--ink-faint); background: var(--cream-2); }\n  .rrow__fb { font-size: 13.5px; color: var(--ink-soft); margin-top: 7px; line-height: 1.45; }\n  .rubric__levelup { margin-top: 16px; background: var(--green-tint); border: 1px solid var(--green-line); border-radius: var(--r); padding: 14px 16px; display: flex; gap: 12px; align-items: flex-start; }\n  .rubric__levelup .lu-ic { width: 28px; height: 28px; border-radius: 9px; flex: none; background: var(--green); color: #fff; display: grid; place-items: center; }\n  .rubric__levelup .lu-ic svg { width: 16px; height: 16px; }\n  .rubric__levelup b { font-family: var(--font-display); font-size: 12px; text-transform: uppercase; letter-spacing: .05em; color: var(--green-700); display: block; margin-bottom: 4px; }\n  .rubric__levelup p { font-size: 13.5px; color: var(--ink-soft); line-height: 1.45; }\n  .rubric__levelup em { font-style: italic; color: var(--ink); }\n<\/style>\n\n<div class=\"rubric\">\n  <div class=\"rubric__bar\">\n    <span class=\"rdots\"><i><\/i><i><\/i><i><\/i><\/span>\n    <span class=\"ttl\">Gespreksrapport \u00b7 Omgaan met defensief gedrag<\/span>\n    <span class=\"dur\">02:28<\/span>\n  <\/div>\n  <div class=\"rubric__body\">\n    <p class=\"rubric__overview\">Je benoemt het gedrag <b>concreter<\/b> en gaat minder snel mee in de verdediging. Sterker dan je vorige gesprek op het rustig blijven bij tegengas. De volgende stap: nog gerichter afsluiten met een blik vooruit.<\/p>\n\n    <div class=\"rrow\">\n      <div class=\"rrow__top\">\n        <span class=\"rdot rdot--g\"><\/span>\n        <span class=\"rrow__name\">Gedrag concreet benoemen<\/span>\n        <span class=\"rstars\"><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"off\">\u2605<\/span><\/span>\n        <span class=\"rdelta\">+1<\/span>\n      <\/div>\n      <p class=\"rrow__fb\">Je werkt met feiten in plaats van een oordeel, zodat er weinig te verdedigen valt.<\/p>\n    <\/div>\n\n    <div class=\"rrow\">\n      <div class=\"rrow__top\">\n        <span class=\"rdot rdot--p\"><\/span>\n        <span class=\"rrow__name\">Effect bespreken<\/span>\n        <span class=\"rstars\"><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"off\">\u2605<\/span><span class=\"off\">\u2605<\/span><\/span>\n        <span class=\"rdelta\">+1<\/span>\n      <\/div>\n      <p class=\"rrow__fb\">Je maakt duidelijk wat het gedrag doet, zonder het over de persoon te maken.<\/p>\n    <\/div>\n\n    <div class=\"rrow\">\n      <div class=\"rrow__top\">\n        <span class=\"rdot rdot--g\"><\/span>\n        <span class=\"rrow__name\">Niet meegaan in de verdediging<\/span>\n        <span class=\"rstars\"><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"off\">\u2605<\/span><\/span>\n        <span class=\"rdelta rdelta--flat\">=<\/span>\n      <\/div>\n      <p class=\"rrow__fb\">Je erkent de reactie en blijft rustig bij je punt, in plaats van in het gevecht te stappen.<\/p>\n    <\/div>\n\n    <div class=\"rrow\">\n      <div class=\"rrow__top\">\n        <span class=\"rdot rdot--p\"><\/span>\n        <span class=\"rrow__name\">Reactie uitvragen en vooruitkijken<\/span>\n        <span class=\"rstars\"><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"on\">\u2605<\/span><span class=\"off\">\u2605<\/span><span class=\"off\">\u2605<\/span><\/span>\n        <span class=\"rdelta\">+1<\/span>\n      <\/div>\n      <p class=\"rrow__fb\">Je geeft ruimte voor de reactie en sluit af met een blik vooruit.<\/p>\n    <\/div>\n\n    <div class=\"rubric__levelup\">\n      <span class=\"lu-ic\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/span>\n      <div>\n        <b>Level Up \u00b7 Niet meegaan in de verdediging<\/b>\n        <p>Erken de reactie en blijf rustig bij je punt. Bijvoorbeeld: <em>\"Ik merk dat dit je overvalt. Dat snap ik. Ik wil vooral even samen kijken hoe het komt.\"<\/em><\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfc64dd e-flex e-con-boxed e-con e-parent\" data-id=\"dfc64dd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-172203f elementor-widget elementor-widget-spacer\" data-id=\"172203f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb1fbbe e-flex e-con-boxed e-con e-parent\" data-id=\"cb1fbbe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed79e6c elementor-widget elementor-widget-spacer\" data-id=\"ed79e6c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80f8141 elementor-widget elementor-widget-text-editor\" data-id=\"80f8141\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Zet het in voor je team<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f444a86 e-con-full e-flex e-con e-child\" data-id=\"f444a86\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1f09c94 e-con-full e-transform e-flex e-con e-child\" data-id=\"1f09c94\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e36f251 elementor-widget elementor-widget-text-editor\" data-id=\"e36f251\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLeer meer, boek een demo\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18baeff elementor-widget elementor-widget-text-editor\" data-id=\"18baeff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn een korte demo laten we zien wat deze training uniek maakt en wat jouw organisatie ervan kan verwachten. Juist de combinatie van TALKS met deze gesprekstechnieken maakt leren volgbaar, met een ROI die beklijft.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d515b1 elementor-widget elementor-widget-button\" data-id=\"9d515b1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/skill-full.com\/nl\/demo-pagina-voor-onze-producten-skillfull\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Vraag een demo aan<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0966275 e-con-full e-transform e-flex e-con e-child\" data-id=\"0966275\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05d1828 elementor-widget elementor-widget-text-editor\" data-id=\"05d1828\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIedere situatie is uniek\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a34b82 elementor-widget elementor-widget-text-editor\" data-id=\"3a34b82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Liever eerst even overleggen? Vertel waar bij jullie taken te vaak blijven liggen of niemand het initiatief neemt, dan denken we mee over de scenario&#8217;s, de uitrol en de toepassingen. Zo weet je of het past voordat we starten, zodat opschalen daarna soepel en logisch verloopt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd00a3 elementor-widget elementor-widget-button\" data-id=\"2dd00a3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/skill-full.com\/nl\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Neem contact op<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-648fe00 e-flex e-con-boxed e-con e-parent\" data-id=\"648fe00\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c26c166 elementor-widget elementor-widget-spacer\" data-id=\"c26c166\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff5712c e-flex e-con-boxed e-con e-parent\" data-id=\"ff5712c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c698f6 elementor-widget elementor-widget-spacer\" data-id=\"5c698f6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-477ab3a e-flex e-con-boxed e-con e-parent\" data-id=\"477ab3a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-921bc9b e-con-full e-flex e-con e-child\" data-id=\"921bc9b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d6ac5f elementor-widget elementor-widget-heading\" data-id=\"8d6ac5f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Misschien twijfel je nog?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db890fb elementor-widget elementor-widget-text-editor\" data-id=\"db890fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voor wie dit voor een team of organisatie overweegt, \u00e9n voor wie zelf wil oefenen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-300b72d e-con-full e-flex e-con e-child\" data-id=\"300b72d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27fc610 elementor-widget elementor-widget-n-accordion\" data-id=\"27fc610\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4190\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-4190\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Kunnen we oefenscenario's richten op onze eigen situaties? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4190\" class=\"elementor-element elementor-element-3ce7483 e-con-full e-flex e-con e-child\" data-id=\"3ce7483\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8d8050 elementor-widget elementor-widget-text-editor\" data-id=\"d8d8050\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJa. De training start bij de feedbackgesprekken die bij jullie spelen: van een collega die tegengas geeft tot iemand die dichtklapt. Jennifer bouwt de oefening daaromheen, zodat mensen trainen op de reacties die ze echt tegenkomen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4191\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4191\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Reageert de avatar ook echt als een collega die in de verdediging schiet? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4191\" class=\"elementor-element elementor-element-0dfe947 e-con-full e-flex e-con e-child\" data-id=\"0dfe947\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a336f5 elementor-widget elementor-widget-text-editor\" data-id=\"4a336f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJa. De avatar kan tegengas geven, excuses zoeken, de schuld terugleggen, boos worden of stilvallen. Net als in het echt. Zo oefen je niet \u00e9\u00e9n ideaal gesprek, maar leer je rustig blijven en je feedback laten landen, wat de ander ook doet.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4192\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4192\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Waarom reageren mensen eigenlijk zo defensief? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4192\" class=\"elementor-element elementor-element-4bc6f53 e-con-full e-flex e-con e-child\" data-id=\"4bc6f53\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4ffc3c elementor-widget elementor-widget-text-editor\" data-id=\"d4ffc3c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOmdat het brein feedback vaak als een bedreiging leest en automatisch in de verdediging schiet. Het is een reflex, geen onwil. Als je begrijpt hoe dat werkt kun je je feedback z\u00f3 brengen dat die reflex minder snel aanslaat, en rustiger reageren als hij t\u00f3ch aangaat.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4193\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4193\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wat voegt de coach toe naast het oefenen met TALKS? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4193\" class=\"elementor-element elementor-element-acd01a9 e-con-full e-flex e-con e-child\" data-id=\"acd01a9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e7e93d elementor-widget elementor-widget-text-editor\" data-id=\"8e7e93d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDe avatar geeft onbeperkt ruimte om te oefenen; de coach helpt je zien waar je meeging in de verdediging of een oordeel liet sluipen zonder het door te hebben. Die reflectie maakt het verschil tussen weten hoe je met defensief gedrag omgaat en het ook echt doen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4194\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4194\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Kunnen we dit uitrollen over meerdere teams en in verschillende talen? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4194\" class=\"elementor-element elementor-element-03a3c20 e-con-full e-flex e-con e-child\" data-id=\"03a3c20\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81cd487 elementor-widget elementor-widget-text-editor\" data-id=\"81cd487\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJa. Je kunt de training inzetten voor \u00e9\u00e9n team of voor de hele organisatie in meerdere talen, met inzicht op groepsniveau. Zo zie je waar mensen al beter met defensieve reacties omgaan en waar het nog aandacht vraagt.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4195\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4195\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Zien wij als organisatie wat er geoefend wordt? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4195\" class=\"elementor-element elementor-element-7560697 e-con-full e-flex e-con e-child\" data-id=\"7560697\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-429015f elementor-widget elementor-widget-text-editor\" data-id=\"429015f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Op groepsniveau krijg je inzicht in hoeveel scenario&#8217;s zijn doorlopen, hoe vaak er geoefend wordt en welke situaties het vaakst terugkomen, plus leerdata zoals skill-score en ontwikkeling over tijd. Geen vaag gevoel achteraf, maar een beeld van waar je team groeit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7548e88 elementor-widget elementor-widget-spacer\" data-id=\"7548e88\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7a5180 e-flex e-con-boxed e-con e-parent\" data-id=\"a7a5180\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aec5c87 elementor-widget elementor-widget-spacer\" data-id=\"aec5c87\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72dcfc2 e-flex e-con-boxed e-con e-parent\" data-id=\"72dcfc2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f773b7c elementor-widget elementor-widget-spacer\" data-id=\"f773b7c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d196ce8 e-con-full e-flex e-con e-child\" data-id=\"d196ce8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e7f098 elementor-widget elementor-widget-text-editor\" data-id=\"5e7f098\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Welke gesprekken stelt je team uit?<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a501b2 elementor-widget elementor-widget-text-editor\" data-id=\"2a501b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Omgaan met defensief gedrag is er \u00e9\u00e9n van vele. Bekijk hieronder andere uitdagingen die je kunt oefenen met SkillFull.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53d86d1 e-con-full e-flex e-con e-child\" data-id=\"53d86d1\" data-element_type=\"container\">\n\t\t<div class=\"make-column-clickable-elementor elementor-element elementor-element-ccb79d4 e-con-full e-transform e-flex e-con e-child\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/collega-aanspreken-op-gedrag\/\" data-column-clickable-blank=\"_self\" data-id=\"ccb79d4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7adfbfa elementor-widget elementor-widget-text-editor\" data-id=\"7adfbfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FEEDBACK GEVEN EN ONTVANGEN<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3719709 elementor-widget elementor-widget-text-editor\" data-id=\"3719709\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Collega aanspreken op gedrag<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c321801 elementor-widget elementor-widget-text-editor\" data-id=\"c321801\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJe team leert een collega aanspreken op gedrag dat het team hindert met het 4G\/SBI-model en feedforward: concreet en rustig, zonder dat het persoonlijk of ongemakkelijk wordt.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6a166c elementor-widget elementor-widget-button\" data-id=\"f6a166c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/collega-aanspreken-op-gedrag\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lees meer<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"make-column-clickable-elementor elementor-element elementor-element-52368eb e-con-full e-transform e-flex e-con e-child\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/omgaan-met-kritiek\/\" data-column-clickable-blank=\"_self\" data-id=\"52368eb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8376ee elementor-widget elementor-widget-text-editor\" data-id=\"d8376ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FEEDBACK GEVEN, VRAGEN &amp; ONTVANGEN<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f183d4a elementor-widget elementor-widget-text-editor\" data-id=\"f183d4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Omgaan met kritiek<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a5d381 elementor-widget elementor-widget-text-editor\" data-id=\"0a5d381\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJe team leert omgaan met kritiek die raakt: de eerste verdediging herkennen, de boodschap losmaken van de persoon en de bruikbare kern eruit halen met het 4G\/SBI-model en feedforward.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c17cf5 elementor-widget elementor-widget-button\" data-id=\"8c17cf5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/omgaan-met-kritiek\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lees meer<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"make-column-clickable-elementor elementor-element elementor-element-1415017 e-con-full e-transform e-flex e-con e-child\" style=\"cursor: pointer;\" data-column-clickable=\"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/rustig-blijven-onder-druk\/\" data-column-clickable-blank=\"_self\" data-id=\"1415017\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c27742 elementor-widget elementor-widget-text-editor\" data-id=\"9c27742\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OMGAAN MET WEERSTAND &amp; EMOTIE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18af1b4 elementor-widget elementor-widget-text-editor\" data-id=\"18af1b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Rustig blijven onder druk<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1807b35 elementor-widget elementor-widget-text-editor\" data-id=\"1807b35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJe team leert kalm blijven bij verwijten of scherpe reacties: de eigen reactie herkennen, het gesprek vertragen en een grens stellen met LSD, de-escalatie en grensstelling.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d493157 elementor-widget elementor-widget-button\" data-id=\"d493157\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/skill-full.com\/nl\/gesprekstrainingen\/rustig-blijven-onder-druk\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lees meer<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-715e491 e-flex e-con-boxed e-con e-parent\" data-id=\"715e491\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ab8bd2 elementor-widget elementor-widget-spacer\" data-id=\"2ab8bd2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Omgaan met defensief gedrag als je een collega feedback geeft Je brengt iets rustig en goedbedoeld, maar je collega heeft het pantser al aan voordat je zin af is: excuses, tegenargumenten, de schuld terug. Dan blijft je feedback hangen en verandert er niks. Leer omgaan met dat defensieve gedrag, zodat je feedback landt in plaats [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":13783,"menu_order":36,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-14603","page","type-page","status-publish","hentry"],"focus_keyword":"","_links":{"self":[{"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/pages\/14603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/comments?post=14603"}],"version-history":[{"count":13,"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/pages\/14603\/revisions"}],"predecessor-version":[{"id":14799,"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/pages\/14603\/revisions\/14799"}],"up":[{"embeddable":true,"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/pages\/13783"}],"wp:attachment":[{"href":"https:\/\/skill-full.com\/nl\/wp-json\/wp\/v2\/media?parent=14603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}